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The foodservice industry is evolving faster than ever. Foodservice operators are grappling with accelerated digital transformation, changing consumer behaviors due to economic challenges and demographic shifts, and ongoing supply chain challenges left over from the pandemic. All of these forces are creating unprecedented change in the industry (see last month’s Kinetic12 Network newsletter article “2024 Reflections: Predictions vs. Reality in the Foodservice Industry” for a more in-depth look at the effect of these forces across the industry).
These shifting market dynamics, customer expectations, and competitive pressures mean that sales leaders must adapt –or risk falling behind. To drive profitable growth in 2025, organizations must go beyond traditional sales approaches and focus on efficiency, effectiveness, and agility.
The most successful sales leaders are implementing three powerful techniques to ensure their teams are set for success:
sales benchmarking, strategic account planning, and team empowerment.
What is Sales Benchmarking?
Sales benchmarking allows sales leaders to compare their organization's sales trends, structure, investments, and effectiveness against industry leaders and peers. It’s not just about seeing where you rank –it’s about uncovering opportunities for improvement. If you see your organization is underspending on sales tools compared to your peers, you can now make a case for increasing spending on support tools – with the data to back up your request.
Why It Matters:
How to Implement:
What (Really) is Account Planning?
Account planning goes beyond fulfilling customer needs – it involves tailoring strategies to help your customer succeed. These strategies are based on deep insights about your customers’ business, ensuring your sales efforts embrace activity that will make your customers most successful. Simply meeting your customers’ stated needs is table stakes; strategic account planning allows you to go a level deeper and uncover insights that will help your customers win with their customers.
Why It Matters:
How to Execute:
A great sales organization is built on a well-equipped, well-trained team. Leaders must ensure that their teams have access to the right tools, data, and a culture of continuous improvement. Imagine this: a foodservice equipment company adopted AI sales forecasting to predict demand during the holiday season. Armed with real data, its sales reps can now proactively reach out to clients without fear of stockouts, earning long-term customer loyalty.
How to Empower Your Team:
Getting Started: Turning Insights into Action
By combining
benchmarking, disciplined account planning, and team empowerment, sales leaders can build
a resilient, high-performing foodservice sales organization –one that is ready to thrive in 2025 and beyond.
About Kinetic12: Jennifer Brizzolara and Art Bell are with Kinetic12 Consulting, a Chicago-based Foodservice and general management consulting firm. The firm works with leading Foodservice suppliers, operators, and organizations on customized strategic initiatives, as well as guiding multiple collaborative forums and best practice projects. They also engage as keynote speakers at operator franchise conferences and supplier sales meetings. Their previous leadership roles in restaurant chain operations and at Foodservice manufacturers provide a balanced industry perspective.
Contact us to learn more about how we can help your organization through customized consulting or through participating in our Emerging & Growth Chains program.
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